Cancellation policy
Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
Pre-orders
When you purchase a pre-order item we are assuming we will receive the product at the proposed date. That date is based on the information given to us by our suppliers. In case it fails we will contact you and you may decide to keep your pre-order or cancel it.
Cancellations
In case you wish to cancel a purchase you must contact us immediately so that it isn't shipped. After being shipped it is no longer possible to cancel it.