Serafina* sells to every country we are able to ship your order to. If you don't see your country on the list, please contact us and we will get back to you.
We are currently not shipping to a few EU countries on behalf of the new PPRW/EPR legislation. This is a temporary situation as we are waiting for news on this matter. If you don't see your country at the checkout, please understand that we are doing our best to have all documents necessary.
EPR Compliance Codes:
Portugal: In compliance, all our packaging is made in Portugal and eco value is payed for.
France: FR558087_01KNQT
If you are within the EU you will be taxed accordingly to your country VAT taxes.
Netherlands: Fully compliant. Our annual volume of packaging materials falls under the threshold of 50000 Kg from Verpact.
Belgium: Fully compliant. Packaging volume falls under national threshold limits by Fast Plus / Valipac.
Irland: Fully compliant. Packaging volume falls under the threshold limits by Repak.
Payment: If you are outside of Portugal, you may use the payment methods available at checkout.
We ship all our worldwide orders with GLS and UPS or CTT depending on the destination.
Duties and taxes: If you are ordering from outside the EU there may be duties, taxes and custom fees incurred on your shipping that are your responsability. Please note that Retrosaria Serafina does not have any control over these fees and we cannot advise as to what the values will be because they vary by country. For more information, please contact your local customs office. We will not reimburse you for duties and taxes paid upon delivery.
Shipping: If all goods are in stock, your order should be shipped in 3 days.
Cancellation and returns: Customers have the right to cancel or return orders any time up and including fourteen days after delivery.
For a full refund you must contact us at contacto@retrosariaserafina.com within fourteen days and goods must be returned within 30 days from delivery unopened and in re-saleable condition.
Some items are not eligible for return:
- Books, magazines and patterns.
- Items discounted or on sale.
- Sale items
- Fabrics
We cannot be liable for returned goods that are lost or damaged in transit, please use a registered service.
Refunds of international orders will be made through the same payment gateway that was used for the original payment and will show up on your credit card.
Newsletter: Registered customers will be emailed by Serafina* with news about the shop unless they didn't sign for this service.